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Digital certificate for accessibility: partially compliant

What is digital accessibility?

An accessible website is a site that allows all Internet users to access its content without difficulty, including those who have a handicap and use specialist software or hardware.

An accessible website may allow, for example:

  • Navigating with speech synthesis or Braille displays (used by Internet users who are blind or visually impaired).
  • Personalizing the site’s appearance depending on their needs (character enlargement, color modification, etc.).
  • Navigating without using the mouse, with the keyboard only or via a touch screen.

To meet these requirements, the site must comply with strict standards when designed and updated.

Accessibility statement

TotalEnergies Marketing Deutschland GmbH undertakes to make its Internet, Intranet and Extranet sites and software packages accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.
To this end, it implements the following strategies and measures:

This accessibility statement applies to

Compliance status only partially complies with the General Accessibility Standard (GAS), version 4.1, due to the deviations and exceptions listed below.

Test results

The website was developed using the TotalEnergies Site Factory, which allows TotalEnergies to create numerous websites with the same structure. All components that can be published in this Site Factory are visible in a demonstrator.
The Site Factory has been extensively tested for accessibility, which means that the structure of all sites developed based on this Site Factory will have the same level of accessibility as the demonstrator.
It would be disproportionately burdensome to conduct a compliance audit of the RGAA for each of the 194 sites that have been (and will be) created through the Site Factory. 

The compliance audit conducted by Atalan was therefore carried out on the demonstration object, the showpiece for the factory at the site. It showed that:

  • 76% of the RGAA version 4.1 criteria are met.

It should be noted that the audit did not include an audit of the editorial content of the website (articles, news, events, etc.). To ensure good accessibility of the editorial content, TotalEnergies has taken the following measures:

  • Checking whether the editorial update interface makes it possible to put accessible content online and integrating an accessible entry aid.
  • Integrate all editorial accessibility rules into the contribution guide provided to editorial teams.
  • Workshops to raise awareness of editorial accessibility.
  • Random accessibility audits of editorial content on websites developed in the Site Factory, with alerts to site managers if inaccessible content is found.

Non accessible content

Details regarding non-conformities

The following criteria were identified as non-compliant during the accessibility audit of the demonstrator:

1.2 Is each decorative image correctly ignored by assistive technologies?
2.1 Does each online frame have a frame title?
3.2 On each web page, is the contrast between the colour of the text and the colour of the background sufficiently high (except in special cases)?
3.3 Are the colours of interface components or information-bearing graphic elements used on each web page sufficiently contrasting (except in special cases)?
7.1 Is each script compatible with assistive technologies where required?
7.3 Is each script controllable via keyboard and pointing devices (except in special cases)?
8.7 Is every language change on every web page indicated in the source code (except in special cases)?
8.9 Should tags on each web page be used for more than presentation purposes? Is this rule observed?
9.1 Is the information on each web page structured through the use of headings?
9.2 Is the structure of the document consistent on each web page (except in special cases)?
10.1 Are style sheets used on the website to control the presentation of information? 10.10 On each web page, information should not be indicated only by shape, size or position. Is this rule implemented in a meaningful way?
11.9 In any form, is the title of each button relevant (except in special cases)?
11.13 Can the purpose of an input field be inferred to facilitate the auto-filling of fields with user data?
13.3 Is there an accessible version of each office document on each webpage that can be downloaded if needed (except in special cases)?

Exemptions for disproportionate burden

  • The correction of code validity errors (criterion 8.2) was quantified and estimated to be a disproportionate effort given the current state of the platform.
  • The following components available at the site factory (note that these components are not necessarily present at this site) were not checked because they are rarely used, or were not corrected because the correction was too great a burden in relation to the frequency of use of these components:
    • Audio block (little used, not functional)
    • Publication slider (little used, should disappear)
    • Comparative table (little used, should be redesigned)
    • Conditional research (little used, not functional)
    • Filterable list page (disproportionate burden)

Content not subject to accessibility obligations

  • Tealium Cookie Management Tool
  • AddThis sharing buttons        
  • Google ReCaptcha system
  • Damdy video player (Wedia)

Establishment of this accessibility declaration

Diese Erklärung wurde am 12/04/2021 abgegeben.

Technologies used for the realisation of


  • HTML5
  • CSS
  • JavaScript
  • ARIA
  • CMS Drupal

Test environment

The verification of the rendering of the content was based on the combination provided by the reference base RGAA 4.1 with the following versions:

  • Firefox 86    
  • NVDA 2020.3    
  • JAWS 2020    
  • Android Talkback

Tools for assessing accessibility


  • Colour contrast analyser
  • Firefox development tools
  • Web developer (Firefox extension)

Pages of the demonstrator that were subject to the compliance check.

The sample on which the audit was carried out does include the mandatory pages defined by the RGAA.

  1. Home
  2. Contact
  3. Legal notice
  4. Accessibility
  5. Site map
  6. Cover with one link (carrousel)
  7. Digital graphic chart
  8. Audit blocks
  9. Follow us
  10. Business article
  11. News page
  12. News list
  13. Search results including the term « TotalEnergies »
  14. FAQ
  15. Presentation of TotalEnergies Web Factory

Feedback and contact

If you are unable to access a content or a service you can contact the person in charge of to be directed to an accessible alternative or to obtain content in another form.

Send a message to [email protected].
Contact: TotalEnergies Marketing Deutschland GmbH
Corporate Communications and Public Affairs
Jean-Monnet-Str. 2
10557 Berlin


Use this procedure in the following case. You have notified the website manager of a lack of accessibility that prevents you from accessing content or services on the portal and you have not received a satisfactory response.